Return Policy for Aastha Saksham Group
At Aastha Saksham Group, we prioritize customer satisfaction and strive to provide a seamless experience. We understand that sometimes returns are necessary, and we aim to make the process as straightforward as possible. Please review our return policy below to ensure a smooth experience:
1. Return Request Process
- If you purchased the product online, you can initiate a return by submitting an online request through our website.
- For products purchased from our authorized sellers, the return decision will depend on the seller’s policy. Please contact the seller directly to confirm.
2. Eligibility for Returns
- The product must be returned in its original condition, including packaging, manuals, and any accessories.
- Products with physical damage, scratches, or signs of misuse will not be eligible for return or refund.
- Items marked as “final sale” or “non-returnable” at the time of purchase cannot be returned.
3. Return Timeline
- The return request must be initiated within 7 days of receiving the product.
- Once the return is approved and the product is received, refunds will be processed within 3-5 business days.
4. Refund Policy
- Refunds will be issued to the original payment method used at the time of purchase.
- For cash-on-delivery orders, refunds will be transferred to the bank account provided during the return request.
5. Shipping and Handling
- Customers are responsible for securely packaging the product for return shipping.
- If the return is due to a defect or an error on our part, Aastha Saksham Group will bear the return shipping costs.
6. Exclusions
- Certain products, such as perishable goods, custom-made items, or software products, may not be eligible for return.
- Products under warranty issues will be addressed through the warranty service and not the return policy.
7. Inspection and Approval
- Returned products will be inspected upon receipt. If the product does not meet the return criteria, it will be sent back to the customer, and no refund will be issued.
8. Customer Support
For any queries or assistance with the return process, please contact our Customer Support Team at [email protected].
We appreciate your cooperation in adhering to our return policy to ensure a smooth and hassle-free experience. Thank you for choosing Aastha Saksham Group!
